Small talk -- short, superficial, or trivial communication not involving task-related exchange of information -- is ubiquitous in organizational life. Although small talk comprises up to one-third of adults' speech, its effects in the workplace have been largely discounted. Yet, emerging research suggests small talk may have important consequences for employees. Integrating theories of interaction rituals and micro-role transitions, we explore how and why seemingly inconsequential conversations during the workday generate countervailing effects on employees' experiences.

Assistant Professor, HDFS.
Sexual and gender minority research: health, sex, and risk/protective factors